DELIVERY POLICY PRICING
If you require delivery within our local service area, (100 mile radius from our Colorado stores), your items will be delivered by our truck and our deliverymen. Delivery policy pricing is found here. We charge a minimal flat rate depending on location. Scroll down to the bottom of these page to view our local delivery charges. If you live beyond our local service area your items will be shipped as follows:
Smaller items will be shipped via UPS or FedEx Ground Service unless noted otherwise. Shipping times vary depending on the manufacturer and where you are located. If you order more than one item, you may receive your order in separate deliveries.
LARGE ITEM DELIVERY
If you live beyond our local service area furniture and other large, heavy items, such as large rugs, will be delivered by a freight carrier. If you order more than one item you may receive your order in separate deliveries.
Deliveries are scheduled Monday through Friday. The carrier will typically schedule a 4-hour delivery window with you and provide curbside delivery. Someone must be present to receive the furniture and it is the customer’s responsibility to have the necessary people to carry the furniture into the house and set it up.
Assembly instructions are provided.
It is possible to upgrade your shipping to White Glove delivery for an additional charge. If you would like to upgrade to White Glove please contact us. If you live in a remote area you will be charged and additional $105
and it will take up to 5 additional days to deliver to you. Remote areas represent less than 12% of the population in the US. A $75 surcharge will apply for deliveries to New York City.
Additional fees will apply if your home cannot be accessed by an 18-wheeler, if you miss delivery and need to reschedule, if you require after hour deliveries, or require exact appointment deliveries. By purchasing an item from our website, you authorize Back at the Ranch Home Furnishings and/or the freight carrier to assess additional fees as necessary.
The customer is responsible for all freight charges and restocking fees if they refuse delivery of furniture items, which will be subtracted from the customers refund when a customer refuses delivery or cancels their furniture order while their merchandise is in transit.
For shipments to Canada or Alaska please contact one of our stores directly. We do not ship overseas. The customer should inspect the merchandise for damages prior to signing the bill of lading for merchandise shipped via a freight carrier. Once the bill of lading is signed the customer owns the merchandise and is responsible for any damages.