DELIVERY POLICY

If you require delivery within our local service area, (i.e. within a 100 mile radius from our Gunnison, Colorado store), your items will be delivered by our truck and our deliverymen. We charge a minimal flat rate per trip (not per item) for white glove delivery which varies by location. Scroll down to the bottom of these page to view our local delivery charges or click here. If you live beyond our local service area your items will be shipped as follows:

LARGE ITEM DELIVERY

If you live beyond our local service area furniture and other large, heavy items, such as large rugs, will be delivered by a freight carrier. If you order more than one item you may receive your order in separate deliveries.

1). Someone must be present to receive the furniture and it is the customer’s responsibility to have the necessary people to carry the furniture into the house and set it up unless you order an upgraded service level such as white glove. 

2). You must inspect your items immediately (before the trucker leaves) and notate any damage to the packaging on ALL COPIES of paperwork and have the trucker SIGN your notations on all copies.  By signing your paperwork without notations you are acknowledging that all items are in good condition and you will not be able to make a claim. Once the bill of lading is signed the customer owns the merchandise and is responsible for any damages.

3). If your items are found to be defective (i.e. not due to shipping damage) please contact us immediately. We will have your items repaired or replaced. Whether an item should be repaired or replaced is at the sole discretion of Back at the Ranch.

4). Deliveries are scheduled Monday through Friday. The carrier will typically schedule a 4-hour delivery window with you and provide curbside delivery.

5). Once you have selected your level of delivery service you cannot change it unless you contact our store directly at 970-641-0727.

6). Additional fees will apply if;

            a). your home cannot be accessed by an 18-wheeler,

            b). you refuse delivery

            c). you miss delivery and need to reschedule

            d). you require after hour deliveries, or require exact appointment deliveries.

            e). Items stored beyond the allotted holding limit will incur a storage charge, holding limits vary depending on your local agent, please call for more information

By purchasing an item from our website, you authorize Back at the Ranch and/or the freight carrier to assess additional handling fees as necessary.

The customer is responsible for all freight charges and restocking fees if they refuse delivery of furniture items, which will be subtracted from the customers refund when a customer refuses delivery or cancels their furniture order while their merchandise is in transit.

SMALL ITEMS

Smaller items will be shipped via UPS or FedEx Ground Service unless noted otherwise. Shipping times vary depending on the manufacturer and where you are located. If you order more than one item, you may receive your order in separate deliveries.