Back at the Ranch No Hassle Return Policy
Damaged items: Please inspect your item carefully when it is delivered. If you receive your item and it is damaged, NOTATE THE DAMAGE ON THE PACKING SLIP and please notify us immediately. We will replace or repair any damaged item at no cost to the buyer as long as we are notified within 5 days after merchandise has been received. Damage must be noted on the bill of lading. Minor imperfections including small cracks, knots, surface markings, and color variations in wood, or scars, brands, etc in top grain leather are normal and are not defects.
If you are not satisfied with the merchandise you purchased from our site, you can return the merchandise within 14 days from the day received and we will refund your money excluding the shipping fee. Restocking fees may apply. If the product was on a free shipping promotion, the purchase price of the product less the shipping charges incurred will be refunded. Refused items will be subject to our Return Policy.
Return shipping is the responsibility of the customer. Please email or call us before returning merchandise to obtain an RMA number and the correct return address for your package. The merchandise must be in excellent, like new condition, in the original packaging, adequately packed and insured before returning.
Custom orders, made-to-order items, special orders, clearance products, and gift certificates are nonrefundable. A 5% processing fee will be deducted from all returns. All sales are final for bedding, custom upholstery, made-to-order case goods, mattresses, Clearance and Closeout items. Final Sale items will not be accepted for return.
Refunds will be issued after the merchandise has been received and inspected by Back at the Ranch.
Cancellations: Any order, including custom and special orders, can be cancelled within 24 hours from placement of the order. After 24 hours our return policy will apply.