Back at the Ranch Home Furnishings No Hassle Return Policy
Damaged items: Please inspect your item carefully when it is delivered. If you receive your item and it is damaged, please notify us immediately. Back at the Ranch Home Furnishings will replace or repair any damaged item at no cost to the buyer as long as we are notified within 5 days after merchandise has been received. Damage must be noted on the bill of lading. Minor imperfections including small cracks, knots, surface markings, and color variations in wood, or scars, brands, etc in top grain leather are normal and are not defects.
If you are not satisfied with the merchandise you purchased from our site, you can return the merchandise within 14 days from the day received and we will refund your money excluding the shipping fee. Restocking fees may apply. If the product was on a free shipping promotion, the purchase price of the product less the shipping charges incurred will be refunded. Refused items will be subject to our Return Policy.
Return shipping is the responsibility of the customer. Please email or call us before returning merchandise to obtain an RMA number and the correct return address for your package. The merchandise must be in excellent, like new condition, in the original packaging, adequately packed and insured before returning.
Custom orders, made-to-order items, special orders, clearance products, and gift certificates are nonrefundable. A 5% processing fee will be deducted from all returns. All sales are final for bedding, custom upholstery, made-to-order case goods, mattresses, Clearance and Closeout items. Final Sale items will not be accepted for return.
Refunds will be issued after the merchandise has been received and inspected by Back at the Ranch Home Furnishings.
Cancellations: Any order, including custom and special orders, can be cancelled within 24 hours from placement of the order. After 24 hours our return policy will apply.
If you require delivery within our local service area, (100 mile radius from our Colorado stores), your items will be delivered by our truck and our deliverymen. We charge a minimal flat rate depending on location. Scroll down to the bottom of these page to view our local delivery charges or click here. If you live beyond our local service area
your items will be shipped as follows:
Smaller items will be shipped via UPS or FedEx Ground Service unless noted otherwise. Shipping times varydepending on the manufacturer and where you are located. If you order more than one item, you may receiveyour order in separate deliveries.
LARGE ITEM DELIVERY
If you live beyond our local service area furniture and other large, heavy items, such as large rugs, will bedelivered by a freight carrier. If you order more than one item you may receive your order in separate deliveries.
Deliveries are scheduled Monday through Friday. The carrier will typically schedule a 4-hour deliverywindow with you and provide curbside delivery. Someone must be present to receive the furniture and it isthe customer’s responsibility to have the necessary people to carry the furniture into the house and set it up.
Assembly instructions are provided.
It is possible to upgrade your shipping to White Glove delivery for an additional charge. If you would like toupgrade to White Glove please contact us. If you live in a remote area you will be charged and additional $105and it will take up to 5 additional days to deliver to you. Remote areas represent less than 12% of thepopulation in the US. A $75 surcharge will apply for deliveries to New York City.
Additional fees will apply if your home cannot be accessed by an 18-wheeler, if you miss delivery and need toreschedule, if you require after hour deliveries, or require exact appointment deliveries. By purchasing anitem from our website, you authorize Back at the Ranch Home Furnishings and/or the freight carrier to assessadditional fees as necessary.
The customer is responsible for all freight charges and restocking fees if they refuse delivery of furniture items,which will be subtracted from the customers refund when a customer refuses delivery or cancels their furnitureorder while their merchandise is in transit.
For shipments to Canada or Alaska please contact one of our stores directly. We do not ship overseas. Thecustomer should inspect the merchandise for damages prior to signing the bill of lading for merchandiseshipped via a freight carrier. Once the bill of lading is signed the customer owns the merchandise and isresponsible for any damages.